Marketing Services

Marketing Services

Marketing muscle

Nahan is an end-to-end direct marketing agency with industry-spanning experience. Financial, insurance, cable, healthcare, retail, e-commerce, travel—to name just a few. Each category incorporates strategy, test design, data and list procurement, predictive analytics, creative development, and response analysis. For mail, every piece is optimized for print and postal efficiency. We stand behind what we do.

 

Want to take a quick tour? Visit one of the departments below to get to know our work. We look forward to speaking with you soon.

Strategy

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Being strategic

Great results happen with a great plan. Our strategists apply decades of best-practice direct marketing knowledge to generate results. We mine those results through various resources. Direct mail, digital marketing, and multiple media channels ensure that integration reaches further.

Market Research, Test Design, Marketing Efficiency Appraisal, Budgeting, Segmentation, Campaign Planning

Strategy has always been a driver of direct mail. While every campaign has its own approach and personality, each should bolster a larger plan and hit well-defined goals. By leveraging strategy, creative, data, and analytics, we remain flexible to your needs as business shifts. It’s a nimble process, but also strictly monitored. Growth demands both.

Direct mail is an iterative process. It takes testing and time. Nahan has dramatically shortened this time frame by combining the full spectrum of marketing services. One source, many benefits.

Assessment & Data Strategy

Assessment 

Nahan takes the long view. We analyze and dissect past campaigns for performance. What messaging worked and what didn’t? What are the most meaningful numbers? What new opportunities exist?  

We’ll assess the current landscape to frame-up what competitors are doing. We’ll plot new goals that take advantage of your strengths.

Data Strategy

Reaching an audience starts with science. We identify and pull prospect data from hundreds of sources, determine which have the most industry clout, and zero in from there. Pinpoint targeting has human results—reaching the hearts and heads of prospects. Data trends ebb and flow—they often surprise us—but we’re nimble enough to address any new behavior.

 

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Test Planning & Creative Strategy

Test Planning

Testing shouldn’t be a one-time, cookie-cutter occurrence. As your customer base evolves, testing should be a flexible, ongoing process that improves response and ROI. A properly designed mail test plan is intended to achieve growth goals without blowing up budgets. Digging in further, A/B and multivariate testing let us test multiple aspects: messaging, offer, design, format, and frequency.

Creative Strategy

We’ve analyzed, planned, and tested. Now we’re ready to create. To take what we’ve learned and design responsive creative. Messaging, design, and format come to life. Offers, supporting benefits, and calls to action work in tandem. A unique selling proposition is delivered. Our creative team draws on its collective expertise (an average of 20+ years each!) to deliver winning creative.

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Omni-Channel

If we see an opportunity, we’ll utilize other channels. Cross-channel direct/digital marketing programs that leverage the original audience can optimize performance. It’s how old-school meets new tech and bridges the “digital divide.” Reaching out via multiple channels and devices increases results vs a direct mail-only campaign.

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Creative

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Great creative delivers

Looking for direct impact? Nahan hits the mark. With decades of experience, our creative department writes and designs direct mail with a two-fold goal:  Motivating customers and maximizing ROI. From format ideation through full creative development, we work with our clients to solve marketing challenges. Before a DM piece is ever delivered, we deliver.

The Proof Is in the Process

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Phase One: Evaluation

For ongoing direct campaigns, mailing a diversity of formats is often required to increase and maintain performance. We explore different package sizes and configurations. We look carefully at results. We weigh options. We make decisions based on what we believe will work best to motivate the target. And move the numbers.

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Phase Two: Exploration

We always balance creative with cost-effective production and postage. From a production standpoint, there’s much to consider: Paper stock and weight, finishes, sizes, components, and personalization, to name a few.

But we're also thinking outside the box; we’re built to do that. We’ll do what it takes to get the piece opened, noticed, and acted upon.

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Phase Three: Execution

We embrace that messaging must drive action. Our creative department follows best practices while aligning to brand requirements. From offer to supporting benefits to frequent calls to action, direct mail needs to encourage response.

Why Nahan Creative?

Nahan is committed to exceeding.
Exceeding a client’s marketing goals.
Exceeding in innovation and execution.

 
Our creative strategy is shaped by a large spectrum of inputs—including yours. Our production and postal knowledge is unparalleled. Our messaging and design is spot-on. Our experience in a wide range of industries allows us to take direct mail to the next level. We bring the whole package.

Data Services

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Diverse data

From analytics-driven and specialty lists to omni-channel measurement and attribution, data takes many forms. We can provide prospect leads generated by predictive models. These tools are built via analytics derived from multiple data sources and elements not commonly found in standard sources. By utilizing data across sources, we can identify highly predictive data elements—leading to greater response and conversion results.

Expertise In:

Data Analysis, List Research, Consumer List and Data Acquisition, Predictive Modeling and Analytics, Match-Back Campaign Analysis, Business-to-Business List, and Data Acquisition

Our integrated direct mail success chain includes strategy, data, creative, and production execution. The typical data compiler manages more than 3,000 data points per person.* For a full-service direct marketing agency like Nahan, data is crucial—direct mail provides more data elements which we can target. A wealth of data and strong predictive analytics. It helps us precisely rank prospects based on response likelihood.

*Source: WebFX

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Data Types

Financial Services and Insurance – Credit Data

For financial and insurance clients, we leverage a lot of pre-screened, credit bureau data—both in terms of triggers and broad market (dictated by credit score) campaigns. Nahan partners with credit data agents, which can yield previously untapped value.  Credit data agents typically receive and maintain data from the three main credit bureaus, painting a more comprehensive picture of behavior. Having data access across three bureaus provides more net-qualified names, typically 15—20% more. And it vastly improves credit decisioning. Plus, having more flexibility with Fair Credit Reporting Act (FCRA) regulations allows counts to be more easily run before pulling a file.  Triggered data and our trigger production process improves response by 40—50% vs broad market pre-screened data.

Multiple Industries – Modeled Compiled Data

Compiled data is just that—data compiled from multiple sources and linked to individuals and households. It’s typically used in travel, healthcare, retail, telecom, and automotive direct mail. It typically includes demographic, psychographic, and attitudinal data. Nahan partners with a number of data compilers to provide value for our clients.

Co-op Data

Co-op data is customer purchase transactions. It is collected from thousands of co-op members and maintained in a database. Typically, a member marketer must provide their customer data on a regular basis to participate. Members include companies in catalog, retail, non-profit, publishing, finance, insurance, and business-to-business. Given that customer behavior often predicts future purchase behavior, this data is powerful.

Business-to-Business 

B2B direct mail data used to be about two sources: Data Axle and Dun and Bradstreet. They are still major players, providing excellent data. And there’s also a continual flow of new B2B players offering new and powerful data points.

Prioritize Your Prospects

Analytics

Data value is enhanced by predictive analytics. We leverage data to reach full potential with predictive modeling. We can prioritize your prospects.

Data and dollars

Nahan has long-time relationships with many direct mail data providers and brokers. We can determine the best fit for a particular client’s objectives—often at a lower cost than they could obtain on their own. The best possible data. The best possible price. What’s not to love?

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Analytics

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Analytic solutions

We offer a full complement of data-driven strategy, analytics, and campaign measurement solutions. We support both prospecting and customer engagement programs. We help brands spend effectively by using predictive analytics to prioritize likely responders and converters. We also enable brands to increase engagement and spend from their most loyal customers, and to identify which customers are likely to leave before they do. We help maximize every dollar and lift response by 2040% or more.

 

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What Sets Our Analytic Solutions Apart

Multi-sourced Predictive Analytics

We harness data from multiple data sources to build effective predictive models. More data means a greater opportunity to find the right combination of predictive data points. We use experienced analysts, data mining, and machine learning algorithms to develop superior modeling solutions. Depending on available data, we can identify patterns based on past behavior and transactions, then supplement the target development universe for analysis with appended demographic, psychographic, and attitudinal data. We often build multiple models that work in concert for the best solution.

 

Flexible and Powerful Architecture

Our models can leverage data simultaneously from multiple sources to meet a client’s objectives. Our modeling architecture also enables ongoing updates to make use of any new consumer behavior for the most up-to-date predictive power.

 

Machine Learning

We have a track record of leveraging machine learning algorithms to solve direct marketing challenges. These algorithms can quickly evaluate thousands of candidate variables to identify behavior relationships normally not easily identified.

 

Custom Solutions

Our models are channel-specific for best performance. A variety of cutting-edge modeling techniques are considered and applied to optimize the best solutions. Model documentation is comprehensive and intuitive to satisfy any analyst or marketer.

 

Supported by Strategy

Our strategists provide ongoing consultation. They are your source for data and campaign analysis, analytics, and segmentation applications. Driving strategic decisions, implementing test and marketing planning, improving marketing results and optimizing predictive models are all strengths of ours. We are experts in audience selection and message prioritization driven through predictive modeling, custom segmentation, and via more simple approaches, such as geographic selections. Collaborating with our strategists will help you make more informed program decisions.